A recent audio clip of former journalist Ryan Block fighting with Comcast to cancel service has been making the rounds, reminding us of some of the challenges that happen when a company treats customer retention as more important than the customer itself. Continue reading
A recording making the rounds features a former tech journalist trying to complete a simple action: Cancel Comcast service. The resulting back and forth is a doozy. Continue reading
Netflix has for years provided reports about the quality of networks and how that’ll affect your ability to stream video, and now Google is getting in the game with their Video Quality Report, which lets you know how a provider’s doing and what level quality of video you can count on when watching video. Continue reading
I was a late adopter to Netflix, a rare circumstance for me, but not because I found the concept unappealing. The idea of streaming TV and video is a really cool concept that, at $7.99 a month, is a fantastic deal compared to purchasing content over time or renting from various locations. No, I just found myself without much time. Continue reading