A recording making the rounds features a former tech journalist trying to complete a simple action: Cancel Comcast service. The resulting back and forth is a doozy. Continue reading
Tag Archives: customer service
What’s in a name? For customer service, everything
One of the areasĀ of the company I work for has a customer service-drivenĀ model that requires dedicated focus and checking of emails/answering phones. I was talking with someone who was answering emails and signing them without a name, and I commented that we should consider the Citibank approach and just make someone up. Continue reading