What’s in a name? For customer service, everything


One of the areas of the company I work for has a customer service-driven model that requires dedicated focus and checking of emails/answering phones. I was talking with someone who was answering emails and signing them without a name, and I commented that we should consider the Citibank approach and just make someone up. Continue reading

Amazon racks up more points with credit cards

Last week, while making a purchase at Amazon, I was prompted with something I hadn’t seen before.  During the part of the process where I can pick from saved payment methods, I was asked if I wanted to link my ThankYou Citi rewards account with Amazon.  When I said yes, I was then given the option of using my points balance to cover the cost of the purchase. Continue reading