An inelegant solution: Dunkin’ Donuts hash browns

dunkin-donuts-hash-browns

The past couple of years, I’ve become one of those Dunkin’ Donuts fanatics. It started with a 99 cent iced tea special and has led to a multi-year loyalty to their tea, along with a bagel many mornings. That said, having spent some time in their stores, I’ve found myself analyzing what happens behind the scenes, and I’ve come to the conclusion that they have made a big mistake by placing an increasing emphasis on a low-priced menu option with high overhead: Hash browns. Continue reading