The past couple of years, I’ve become one of those Dunkin’ Donuts fanatics. It started with a 99 cent iced tea special and has led to a multi-year loyalty to their tea, along with a bagel many mornings. That said, having spent some time in their stores, I’ve found myself analyzing what happens behind the scenes, and I’ve come to the conclusion that they have made a big mistake by placing an increasing emphasis on a low-priced menu option with high overhead: Hash browns. Continue reading
The McDonald’s spilled coffee story and lawsuit that came out in the 90s endures somehow, a prime example of a story going viral long before Twitter and Facebook existed. Yet while some are lamenting the problems that the immediacy of social media brings and the major pitfalls we’re failing to avoid, it’s not an exclusively online problem, either. Continue reading
Burger King seems to be focusing on heading down the french fries route to differentiate itself. Fresh off its announcement of the French Fry Burger, they’ve now announced the punnily-named “Satisfries.” Continue reading